Shipping policy

C&I Technology Limited Shipping Policy

This policy applies to all products fulfilled and dispatched directly from our manufacturing and logistics facilities in China.

1. Scope & Order Processing

  • B2B Orders:

    • Processing Time: Standard B2B orders are processed within 3–7 business days following payment confirmation or credit approval.

    • Custom & Bulk Production: OEM/ODM, customized goods, or bulk orders are subject to specific production lead times, which will be specified in your Commercial Invoice (CI) or Sales Contract.

  • B2C Orders:

    • Processing Time: Consumer orders are processed within 1–3 business days.

    • Cut-Off Time: Orders placed after 5:00 PM (NZST / UTC+12) or on weekends/public holidays will begin processing on the following business day.

2. Shipping Methods & Incoterms (China Origin)

B2B Shipments

  • Standard Freight Modes: Express Air (FedEx, DHL, UPS), Air Freight (Airport-to-Airport), Sea Freight (FCL/LCL), or Rail Freight (where applicable).

  • Default Incoterms: Unless explicitly agreed upon in writing on the Sales Contract, B2B shipments are quoted under FOB (Free on Board - Port/Airport in China) or EXW (Ex Works - Factory China).

    • Title & Risk: Risk of loss passes to the Buyer once goods pass the ship’s rail or are handed over to the designated carrier/freight forwarder in China.

  • Buyer-Nominated Forwarders: If using your own freight forwarder, booking details and shipping marks must be provided at least 48 hours prior to the scheduled factory dispatch.

B2C Shipments

  • Standard Delivery: Direct e-packet, cross-border air express, or localized last-mile postal services (e.g., NZ Post, Australia Post, USPS).

  • Default Term: B2C orders are typically fulfilled under DDP (Delivered Duty Paid) or DAP (Delivered at Place) depending on the destination country's tax thresholds.

  • Estimated Transit Times: Standard cross-border air shipping takes approximately 7–15 business days, barring customs holds or seasonal congestion.

3. Freight Costs, Duties & Customs Clearance

Parameter B2B Shipments B2C Shipments
Freight Billing Calculated based on total weight, volumetric weight, or CBM. Quoted separately per shipment order. Calculated at checkout based on item weight, dimensions, and destination country.
Importer of Record The Buyer acts as the Importer of Record. C&I Technology Limited or the courier handles clearance under standard postal/express arrangements.
Customs, Tariffs & VAT/GST The Buyer is responsible for all import tariffs, local VAT/GST, clearance fees, and quarantine inspection costs (unless DDP terms were negotiated). Included at checkout (DDP) where legally required, or collected by the carrier prior to final delivery (DAP).
Accessorial Charges Liftgate, residential delivery, inside delivery, port storage, or demurrage fees are the Buyer’s sole financial responsibility. Standard doorstep delivery only. Special handling requests are not supported for standard B2C parcels.

4. Inspection, Receiving & Damaged Goods

B2B Freight (Sea / Air / LTL)

  1. Immediate Visual Inspection: The Buyer must inspect all outer packaging, crates, and tamper-evident seals before signing the Proof of Delivery (POD) or Bill of Lading (BOL).

  2. Documenting Damage: Any visible damage, pallet breakage, or missing cartons must be explicitly noted on the POD/BOL.

  3. Concealed Damage Claims: Concealed damage or discrepancies must be reported to C&I Technology Limited within 5 business days of receipt with photographic and video evidence.

  4. Claims Handling:

    • Under C&I Account: We will assist in filing claims with the forwarder, provided the POD was properly annotated.

    • Under Buyer’s Account (EXW/FOB): The Buyer is responsible for filing claims directly with their forwarder/carrier.

B2C Parcels (Express / Courier)

  1. Reporting Window: Missing or damaged consumer items must be reported to customer support within 72 hours of the carrier's marked delivery timestamp.

  2. Evidence Required: Clear photos of the outer box with shipping label attached and photos/videos of the damaged item are required for refund or replacement processing.

5. Delivery Delays & Force Majeure

C&I Technology Limited is not liable for shipping delays or non-performance caused by:

  • Customs holds, random port inspections, or clearance bottlenecks at origin or destination ports.

  • Peak season capacity constraints (e.g., Golden Week, Chinese New Year, Q4 holiday rush).

  • Severe weather, maritime accidents, labor strikes, global supply chain disruptions, or events beyond our reasonable control.